Service Fee? Why…

We are a small business, aiming to provide a lovely place for single guests or couples to spend a few nights or a month in Norwich.

We can have as much, or as little contact with our guests as they want, take the bookings ourselves, make 106 immaculate before each new arrival, and we love it!

But, if you believed all you read on some of the bigĀ  online travel agent websites, you’d be forgiven for thinking we might just take your hard earned pennies and run off for an expensive safari in South Africa, never to be seen again…

So, you book time and time again, from one of the two big sites, that actually own nearly all of the big sites, and you pay the service fee to protect your payments…

Since these sites started charging guests a service fee, we no longer advertise with any of them. We only place ads with online sites that charge us a fee not you! These include Visit Norwich, Glaven Valley, Internet Cottages, Cottages Direct & Britain’s Finest.

You will find our website, usually in the top two pages of Google, because we sit until the wee small hours tweaking and blogging to keep us there, (with a cuppa and a decent slab of chocolate)!

We take a 30% deposit when you book, which is non refundable, you then pay the balance and a refundable housekeeping deposit, 4 weeks before you arrive for your holiday in Norwich. If you are cautious, pay by credit card, with all the protection this delivers from your bank, if you prefer cheques, we still accept them, if you love BACS, do that (we love that one too). We will send an email confirmation of each payment we receive.

Take out travel insurance, this is standard advice. If you need to cancel at short notice, we can write a letter to your insurers if it helps.

Where ever you decide to book, consider reading this article first!

#Bookdirect #Saveservicefees

Sarah x

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